WELCOME TO RICCARTON MEDICAL, WHERE YOUR HEALTH IS OUR FOCUS.
Riccarton Medical is a family-friendly general practice dedicated to providing high quality care to you and your family. We provide a team approach that ensures a comprehensive service to our patients. We have attained the Royal New Zealand College of General Practitioners Cornerstone Accreditation, a marker of excellence in General Practice.
We provide a range of General Practice services as well as more specialised services such as a Minor Surgery theatre, Employment Medicals, Travel Medicine consultations, Skin and Mole checks, Maritime Medicals, and more.
Appointments: Have you tried our online booking system?. Please try to see the same doctor whenever possible for follow up of the same problem. This will result in better care for you. A standard consultation is 15 minutes and that is what our consult fees are based on. We understand that your time is as precious as ours and how frustrating it can be to be kept waiting. We try our very best to run to time but sometimes this is just not possible. Patients bringing in long lists or with complex illnesses or serious issues will take longer than 15 minutes. Please remember that emergencies such as admitting patients to hospital or patients who arrive acutely with no appointment can cause unforeseen delays.
You are welcome to bring a chaperone or support person to your consultation. If you would like a staff member to act as your chaperone during a consultation or procedure, please let reception know at the time of booking your appointment.
If you have any disabilities such as hearing or vision problems please let reception know and they will be happy to assist you.
We have interpreter services available at no cost for patients who are enrolled, please let our reception staff know at the time of booking your appointment should you require this service. Are you aware there is also an App called “Listen Please” available on the App store, which is excellent when you need an urgent doctors appointment and we do not have sufficient time to organise an interpreter. The Health Pathways website www.healthpathways.org.nz has some very useful information regarding interpreting should you need it.
RICCARTON MEDICAL NEWS
We are making some exciting changes to the way we work. On Thursday 10th of October we are installing a patient portal with Connectmed. This will mean you will be able to continue to book your appointments online but also request your prescriptions directly online also. We are sincerely hoping the transition from our current online appointment provider to Connectmed will be relatively seamless. Next time you book online you will have to re register for the online booking, this is merely because we have changed providers, no other reason. Another feature of this portal will include the ability for you to check your lab results online, once you have registered at the practice for the portal, we will give you access to view your results. If you have any issues please do not hesitate to call us. There may be a short period of time where you may not be able to access our online booking service so please just call for an appointment, we anticipate everything to be good to go by Friday 10 October, all going well it should be going on Thursday afternoon. .
The 24 Hour Surgery is at 401 Madras Street – please be aware you have to turn left off Madras Street down Dollans Lane to access it.
As you will be aware, from the 1st of December the government is introduced new funding for Community Service Card holders to reduce the cost of visiting the doctor. Riccarton Medical Practice will be offering the reduced fees from 1 July for all community service card holders for a standard 15 minute consultation, if you have more issues to talk to the doctor about which will take longer than 15 minutes please make a double appointment which will incur and extra charge. Failing to do this will result in you having to make another appointment so as to avoid the doctor running too much behind. We will be continuing the free visits for under 14 year olds.
We would like to welcome Dr Laura Pfeifer back to our practice as a Registrar. Many of you may remember Laura from a few years ago when she was with us as a House Surgeon, Laura has decided she would like to be a GP so is with us for six months as part of her training programme. Laura is looking forward to seeing familiar and fresh faces.